Terms & Conditions
Trade Accounts & Access
Benson & Clarke Ltd operates as a B2B wholesale supplier exclusively serving registered dental professionals and dental clinics in New Zealand.
Access to our online store, product catalogue, and pricing is available only to approved trade account holders. All trade account applications are subject to review and approval. Benson & Clarke Ltd reserves the right to approve, decline, suspend, or revoke access at its discretion.
Pricing, product availability, and ordering functionality may vary by account and are visible only when logged in.
Pricing & Availability
All prices are quoted exclusive of GST and freight, unless stated otherwise. Applicable GST and freight charges will be calculated at checkout.
Orders within New Zealand over $250 + GST qualify for free freight.
Prices shown are account-specific and may differ between customers based on agreed trading terms. Prices and availability are subject to change without notice.
Ordering & Checkout
Orders placed through the website constitute an offer to purchase and are subject to acceptance by Benson & Clarke Ltd.
Orders including pre-order or special-order items may be subject to additional terms as outlined below.
As this is a wholesale platform for approved account holders, payment is not collected at checkout except where pre-order deposits apply. Orders are otherwise processed in accordance with your approved account terms.
Benson & Clarke Ltd reserves the right to decline or amend orders where required due to stock availability, pricing discrepancies, or account status.
Pre-Order Terms
Pre-Order Products
Certain products listed on our website are available for pre-order. These items are not held in stock and are sourced specifically for your practice upon order confirmation.
Minimum Order Requirement
A minimum order value of $500 excl. GST applies to all pre-orders. Orders may not be split to meet minimum order thresholds.
Deposit Requirement
A non-refundable deposit of 30% of the total order value is required at the time of placing a pre-order.
Balance Payment
The remaining 70% balance will be invoiced separately and is payable by the 20th of the month following the order date, unless otherwise agreed in writing.
Order Processing
Pre-orders will be submitted to our suppliers only after the deposit has been received.
Dispatch of Goods
Goods will be dispatched once full payment has been received.
Cancellations
As products are ordered specifically for your practice, deposits are non-refundable once the supplier order has been placed.
Lead Times
Estimated delivery times are indicative only and may vary depending on supplier availability.
Special Orders
(Catalogue Items)
Special orders apply to products available in our catalogue but not listed on our website.
Special orders are submitted via request and confirmed by Benson & Clarke Ltd prior to processing.
Pricing, availability, and payment terms will be provided upon request.
Full or partial prepayment may be required before the order is placed with our supplier.
As these items are ordered specifically upon request, orders cannot be cancelled or refunded once confirmed.
Lead times may vary depending on supplier availability.
Payment Terms
Invoices are issued with dispatched goods, and a monthly statement will be emailed at the end of each month.
Unless otherwise agreed in writing, payment is due by the 20th of the month following the invoice date. These terms align with standard monthly payment cycles for dental practices.
Payment methods and account details are outlined on invoices and statements and may include direct debit, credit card, cheque, or other approved methods.
Backorders
We maintain strong stock levels and aim to minimise backorders wherever possible.
Any back-ordered items will be clearly identified on your invoice. Estimated delivery timeframes are available on request by contacting us at sales@bensonclarke.co.nz
Late Payment & Account Suspension
Accounts may be suspended if payment terms are not met.
All goods remain the property of Benson & Clarke Ltd until payment has been made in full. Benson & Clarke Ltd reserves the right to recover goods where payment conditions are not satisfied.
An account administration fee of 1.5% per month (compounded) may be applied to overdue balances.
Returns
Returns are accepted only with prior approval from a Benson & Clarke Ltd representative.
Goods must be returned in saleable condition, including original packaging where applicable. Freight charges are not credited for goods ordered incorrectly.
Privacy & Account Data
Information provided during trade account registration and ordering is stored securely and used solely for business purposes.
We may contact you regarding account activity, product updates, or relevant service information. Customer information is not shared with third parties for marketing purposes.
Errors & Adjustments
While we take care to ensure accuracy, any typographical, clerical, or pricing errors may be corrected at any time. Benson & Clarke Ltd reserves the right to amend or cancel orders affected by such errors.